Refund policy

Return & Refund Policy

At Glowza, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

Be returned within [7 DAYS] of delivery.
Be unused, unworn, and in its original condition.
Include all original tags, packaging, accessories, manuals, and free gifts (if applicable).
Not be damaged due to misuse, negligence, or improper handling by the customer.
Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet the above conditions.

2. Return Request Process

To initiate a return:

Contact our customer support team at supportglowza@gmail.com.
Include your order number, product details, and reason for the return.
If required, provide photographs of the product and packaging.
Once approved, we will provide instructions for returning the item.

Returns sent without prior approval may not be accepted.

3. Return Timeframe

Customers must request a return within [7 DAYS] of receiving their order.

After the return request is approved, the item must be shipped back within the timeframe communicated by our support team.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Refunds will be processed within 7-14 days after the return is approved.
Depending on your bank, card issuer, or payment provider, the refunded amount may take additional time to appear in your account.

Shipping charges, cash-on-delivery fees, and other service charges may not be refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for eligible items in the following situations:

Product received is damaged.
Product received is defective.
Wrong item was delivered.
Size, color, or variant exchange (if applicable and subject to availability).

To request an exchange, please contact us at supportglowza@gmail.com.

If the requested replacement item is unavailable, we may offer a refund or store credit at our discretion.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Contact us within [3 DAYS] of delivery.
Email clear photographs or videos showing the issue.
Include your order number and a description of the problem.

After verification, we may offer one of the following:

Replacement product
Full refund
Partial refund
Store credit

The appropriate resolution will be determined based on the nature of the issue.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

Products marked as "Final Sale" or "Non-Returnable"
Gift cards
Personalized or customized products
Used, damaged, or altered products
Products missing original packaging or tags
Items returned beyond the allowed return period
Hygiene-sensitive products (if applicable)

Any additional non-returnable categories will be clearly identified on the product page.

8. Return Shipping Costs

If the Return Is Due to Customer Preference

Examples include:

Change of mind
Ordered the wrong product
No longer needed

In such cases, the customer may be responsible for return shipping costs.

If the Return Is Due to Our Error

Examples include:

Damaged product
Defective product
Incorrect item shipped

In these cases, Glowza will cover the return shipping costs whenever applicable.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be possible, and the order will be subject to the return process outlined in this policy.