Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with Glowza. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing, shipping timelines, and delivery information.

1. Order Processing

All orders are processed within 1-2 Business Days after payment confirmation.

Orders are processed on business days only (excluding weekends and public holidays).
During peak seasons, sales events, or holidays, processing times may be slightly longer.
If we experience a high volume of orders, customers will be notified of any significant delays.

Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (if available)
Cash on Delivery (COD) (if available)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (Within India)

Standard Shipping: [3-7 BUSINESS DAYS]
Express Shipping: [1-3 BUSINESS DAYS]

Delivery timelines are estimates and may vary depending on:

Customer location
Courier availability
Weather conditions
Public holidays
Regional service disruptions

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery location
Order value
Package size and weight
Selected shipping method

Shipping Fees

Standard Shipping: 55 INR
Express Shipping: 105 INR
Free Shipping: Available on orders above 499

The final shipping cost will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email or SMS
Tracking number
Courier partner details
Tracking link (if available)

Customers can use the provided tracking information to monitor their shipment status.

If you do not receive tracking information within the expected timeframe, please contact us at supportglowza@gmail.com.

6. Delivery Issues and Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
Natural disasters
Transportation disruptions
Customs inspections
Incorrect shipping information provided by the customer

We appreciate your patience in such situations and will work with our shipping partners to resolve issues as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect address, phone number, or other delivery information is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We may not be able to guarantee successful delivery.

Please contact us immediately if you notice any errors in your shipping information after placing an order.

8. Lost, Missing, or Stolen Packages

If your package appears lost or has not been delivered within the expected timeframe:

Check the tracking information.
Contact the courier service if necessary.
Reach out to us at supportglowza@gmail.com

We will assist in investigating the shipment; however, resolution timelines may depend on the courier's investigation process.

Once a package is marked as delivered by the courier, Glowza cannot guarantee reimbursement for lost or stolen packages, though we will make reasonable efforts to assist customers.

9. Damaged Packages

If your package arrives damaged:

Take photographs of the package and product immediately.
Contact us within [3 DAYS] of delivery.
Include your order number and supporting photographs.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or store credit.

10. International Shipping (If Applicable)

For international orders:

Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's authorities.
These fees are not included in the product price or shipping cost unless specifically stated.
Customs processing may cause additional delivery delays.

Customers are responsible for complying with their local import regulations.